For all online shop questions or concerns, please contact me directly at alexandrajeanauger@gmail.com

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QUICK FAQ:

I aim to ship within 1-3 business days unless currently out of the studio, in which case shop page will be updated to clearly reflect this. 

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Packages will ALWAYS have tracking, and orders for original artwork will require signature. I ship via Royal Mail by default but am happy to explore alternative options if desired. 

 

My home studio is private; I do not offer local pick up.  

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I cannot accept any returns or exchanges on original artwork. Every precaution is taken to ensure pieces arrive safely to their destination. If you have any concerns, or in the case of exceptional circumstances, please reach out directly. 

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I want my work to be accessible to as many as possible and happily accept Afterpay through the online shop. If you would like to arrange a more traditional layaway purchase on original artwork, please reach out directly.